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Delivery Information

Here you'll find all you need to know about our delivery, returns, refund and exchange policies. If you can't find what you're looking for here, please drop us a line at [email protected] or call us on 01491 352 600.

Delivery methods, costs and transit times

Delivery method Transit times Cost
UK Standard Delivery 1-3 working days

£4.95 or FREE over £200
UK Next Working Day Delivery Delivered on the next working day; for orders placed before 2PM Monday - Thursday. UK Mainland Customers. * £7.95
UK Saturday Nominated Delivery Delivered on Saturday; for orders placed before 2PM Friday. UK Mainland Customers. * £15.00
Highlands and Islands Delivery 3-5 working days

International Standard Delivery 7-21 working days

Varies on Destination
International Express Delivery 3-5 working days

Varies on Destination

Please note that during SALE periods deliveries may take 1-2 days longer than the transit times specified above. All transit times stated here are a guide unless it is a nominated delivery.

Delivery options

Free UK Delivery for orders over £200

For customers spending over £200 we offer a free standard delivery service, this is only applicable to UK Mainland customers.

How much does Really Wild delivery cost for International Orders?

International orders are processed and shipped through Global E, this allows international customers to shop in their countries currency.

Taxes, duties and shipping will be calculated during checkout.

Any international orders not placed through Global E will be cancelled and refunded.

Can I get my package delivered to an alternative address?

Please specify if you would like your order to be sent to an alternative delivery address, however if you do forget you can give our customer service team a call on 01491352600 and we can get this changed for you.

How can I follow the progress of my order?

To help you keep track of your order, we will:

  • Send a confirmation email to confirm your order.
  • Send a dispatch email to let you know your parcel is on its way.
  • Our courier will send an email advising you of the day your delivery is due.
  • Our courier will also send an email and/or a text detailing a 1-hour delivery time slot (UK customers only). If this time is not convenient then you can change the delivery date or request delivery to a safe place or neighbour.

Who will deliver my parcel?

UK customers will have orders sent using DPD or Royal Mail.

International customers will have orders sent using Global E

Do I have to sign for my delivery?

Really Wild dispatches all orders on a signed for service, therefore a signature is required for all deliveries. If you are not available during delivery, please request your parcel to be left in a safe place or with a neighbour.